Our Front Desk staff or Concierge staff would be happy to assist you with your plans the next time you stay with us. We deeply apologize that you were not informed of all the different activities you could of done when staying in Richmond.: The Skytrain transportation system which is connected to the Hotel could of taken you in 20 minutes into downtown Vancouver so you could of seen some of our city’s beautiful attractions, shopping districts, etc.Valuable feedback like yours enables us to further improve our service levels and I will be reviewing your comments and concerns with our team.

Friendly advice - Stay elsewhere.ĭear Valued Guest, We would like to take this opportunity to thank you for taking the time to complete this review. If you are going to charge high end prices provide a value to customers that reflect this. All in all when looked at closely, it reflects a property that makes no effort to take small steps to take care of the small details but happily charges rates of 5 star competitors. To find the couch to have pet hair on it, is disgusting quite simply not give confidence that less visible areas are any better maintained. For any travellers requiring reasonable internet, do not choose to rely on the free internet, it is useless and slow. Had this been known prior to checkin, we would have re-assed our choice prior to booking. Here are the facts - first and foremost, all customers beware that the hotel will charge you 2% for the use of your credit card upon checkout. Do not stay here and do not place trust in a management team that does not respect you as a customer. Terrible front desk, terrible management, and frankly if you spend as much per night as we did and they are unwilling to make things right, then it shows that they don’t value the customers and quite frankly never will.

We will choose to never stay at this hotel again. Hotels near Nicola Valley Institute of Technology.

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